FAQs

Shopping Information

What Shipping Methods Are Available?

Courier and Post Office 

How Long Will It Take To Get My Package?

This depends on the type of order that was made

Do You Ship Internationally?

Yes! We ship to anywhere in the world

How can i be sure my order was successful?

A call will be put through to you for an order confirmation after you place an order

Payment Information

What Payment Methods Are Accepted?

Debit/Credit Cards, Bank Transfers

Is Buying On-Line Safe?

We are a trustworthy clothing line that has served thousands around the world over a span of five years, so you are safe with us

Orders and Returns

How do I place an Order?

Search for a product you like, add it to cart, checkout and make payment

Do I need an account to place an order?

Yes you do, and it will take just a couple of minutes to create

Who should I to contact if I have any queries?

See our contact page for details

How Can I Cancel Or Change My Order?

Send us an email (info@valogakwu.com) or call the agent who called for order confirmation within two hours of placing your order

How Do I Track My Order?

A tracking link will be sent to your email after you place an order, you can also login to your profile dashboard to track your order as well

How Can I Return a Product?

Send us a mail at info@valogakwu.com